Frequently Asked Questions

We strive to minimise delivery times; however, to offer free shipping, our delivery timeframe is slightly extended. Currently, free delivery takes 7 to 12 working days after order processing. Alternatively, you may choose our standard delivery option, which, for a small fee, reduces the delivery time to 5 to 11 working days.

Once we have inspected the returned item and confirmed it is in a suitable condition for a refund, we will process your request immediately.

However, after the refund is issued, it may take up to 14 days for the funds to show up in your original payment method. This timeframe depends on the payment provider, as refunds can only be processed to the same payment method used for the purchase, and each provider has different processing times.

Below are the estimated refund processing times after the refund has been issued:

Debit & Credit Cards: 3 to 10 working days
Klarna: Up to 14 days
PayPal: 2 to 5 working days
Shop Pay: 3 to 10 working days

While these are the estimated timeframes provided by the respective payment providers, they may vary due to external factors related to financial institutions. Once we have issued your refund, the final processing time will depend on your payment provider.

To begin a return or exchange request, please contact our customer support team at contact@formedivine.com. Once we receive your inquiry, we will initiate the return process. However, before proceeding, we will assess whether your request meets our return policy guidelines.

Depending on the circumstances, we may ask for images of the product or any other relevant evidence to support your request. Additionally, we will verify whether the product falls within the return window specified in our policy.

Once we have reviewed your information and evaluated your request, we will provide you with the necessary details to return the item, such as a return shipping label. We aim to ensure that every return or exchange is processed as smoothly and efficiently as possible while adhering to our policies.

Yes, the points used for your purchase can be refunded. However, the extra points earned from that purchase will be deducted, as the transaction is reversed. This ensures that your points balance accurately reflects the purchases made and the benefits earned.

No, refunds are processed automatically and, as a standard practice, the funds will always be returned to the original payment method used for the purchase. This ensures a seamless and secure process for both parties. Unfortunately, we are unable to issue refunds to alternative payment methods, as this is part of our system's security protocols. Rest assured, the amount will be returned safely to your original payment method, and we always strive to make the refund process as efficient and transparent as possible.

Once your order is identified, we will begin preparing it for processing as quickly as possible. Typically, we aim to process all orders within 2 working days. However, during peak times, such as holiday seasons or special promotional periods, processing times may be extended. In these instances, it may take up to 4 to 5 working days to process your order due to the increased volume of orders. We always strive to ensure that your order is processed efficiently and will keep you informed throughout the entire process.

Please note that all orders are processed only on working days (Monday to Friday, excluding public holidays). If an order is placed after 4 PM on a Friday, it is likely to be processed the following Monday. We make every effort to ensure that orders are handled efficiently, but processing times may vary depending on the day and time your order is placed.

Please note that, depending on the nature of your order, if it contains multiple items, they may be shipped separately, either on the same day or on different days. In such cases, you will receive a tracking number for each individual shipment, allowing you to monitor the progress of each package. If you notice that one item has already been delivered and something is still missing, please don’t hesitate to contact our customer support team immediately at contact@formedivine.com. We are committed to resolving any issues as quickly as possible to ensure you receive your complete order without delay.